Configure Chat Notifications

The Cloud Voice App for desktop lets you tune chat alerts at two levels: you can silence one conversation on its own, or you can turn message pop-ups and sounds on or off for every chat at once. This page covers both.

Mute or unmute a single chat

Muting affects only the conversation you choose. Everything else keeps alerting you normally.

1. Open the desktop app, select Chat, and open either the Internal Chat or External Chat tab.
2. Right-click the conversation you want to change.

To mute the conversation, choose Mute notifications.

A mute marker () appears beside the chat. You still receive every message sent to it, but no alert fires when new messages arrive. Unread activity shows as a small red dot rather than a running count of unread messages.

Caution

Muting silences that conversation completely: no pop-up, no sound, and only a red dot to signal unread messages. Do not mute a chat where you need to catch urgent or time-sensitive messages, or you may miss them.

To turn alerts back on, right-click the muted conversation and choose New message notifications.

New messages in that chat will notify you again.

Set pop-up and sound alerts for all chats

These are global settings. Whatever you choose applies to both internal and external chats. Out of the box, the desktop app plays a sound and shows a pop-up for every new message; you can disable either one.

1. Open the app’s Settings, using the method for your operating system.

   • Windows: In the system tray, right-click the Cloud Voice App icon and choose Settings.

     

   • macOS: In the menu bar, click Cloud Voice App, then Settings.

     

2. In the Notifications section, adjust the settings you want.

   

   • New message notifications: When on, a pop-up appears in the bottom-right corner of your desktop as each message arrives.

     

   • Play sound for new messages: When on, the app plays a sound as each message arrives.

Note

A single conversation’s mute setting is independent of these global options. If you muted a chat, it stays silent even while pop-ups and sounds are enabled everywhere else.