Integrate a HID-Compliant Headset with the Desktop App

If you use a HID-compliant headset (HID stands for Human Interface Device, the same plug-and-play standard used by keyboards and mice), you can register it as the audio device for the Cloud Voice App desktop client and then manage your calls directly from the headset’s own buttons, without reaching for the app window.

Which headsets work

Any headset that supports the HID standard is compatible, whether it connects over USB or through a Bluetooth transmitter.

Note

Models from Jabra, Yealink, EPOS, and Poly have been tested and confirmed to work. Headsets from other manufacturers may behave inconsistently.

Set up the headset

1. Confirm that the Cloud Voice App is running in Desktop Client mode. Headset integration is unavailable in any other mode.

   1. Sign in to the Cloud Voice App on your computer.

   2. Look at the toolbar and check whether the desktop client icon () is shown.

      

      If it is not, open the drop-down list and choose Desktop Client.

2. Plug the HID-compliant headset into a USB port on your computer.
3. Go to Preferences > Audio & Video > Headset Integration and assign the headset as your audio device.

   1. From the drop-down list, choose the headset you connected.

      

   2. Click Connect Headset.

      

4. Click Save.

What you can do next

Once the headset is connected, you can run these call actions from the headset itself:

• Answer or reject an incoming call
• Answer or reject a second call
• End a call
• Hold or resume a call
• Mute or unmute a call
• Adjust the system volume

Tip

To switch to a different headset later, select another connected HID-compliant headset from the list and click Connect Headset again.