Automatically Switch Presence Based on Business Hours and Holidays

Your presence is the availability status colleagues see next to your name (for example Available, Lunch Break, or Off Work). Rather than updating it by hand each time you step away or clock off, you can have the Cloud Voice App set it for you based on the business hours and holidays your administrator has already defined for the account. This page walks through a typical setup.

Scenario

Suppose your administrator has configured business hours and holidays on the phone system, and you want your presence to follow this schedule:

Time period	Presence
Business Hours: 09:00 to 12:00 and 14:00 to 18:00, Monday through Friday	Available
Break Hours: 12:00 to 14:00, Monday through Friday	Lunch Break
Holidays: December 25 to January 5	Off Work
Outside Business Hours: any time not covered above	Off Work

Set up automatic switching

1. Sign in to the Cloud Voice App (web) and open Preferences > Features.

   Note

   This feature only follows a schedule that already exists. Your administrator must have set the account’s business hours and holidays on the phone system first, otherwise there is nothing for your presence to switch on.

2. Under Time-conditional Presence Auto Switch, choose the presence to display for each time period. For the scenario above:

   • Business Hours: select Available.
   • Break Hours: select Lunch Break.
   • Holidays: select Off Work.
   • Outside Business Hours: select Off Work.

3. Click Save.

Note

When two periods could apply at once, the higher-priority one wins. The order, from highest to lowest, is Holidays > Break Hours > Business Hours > Outside Business Hours.

Result

From now on, your presence changes automatically as the account moves through its business hours and holidays. In this example, once the clock passes 18:00 your presence switches to Off Work.

Note

If someone manually overrides the account’s current business hours state, your presence follows that override instead of the clock. For instance, if the business hours state is forced from Outside Business Hours to Business Hours, your presence switches from Off Work to Available.