Download Fax Data

Every fax you send or receive in the Cloud Voice App is recorded as a log entry, and the fax document itself is kept on file. When you need a local copy, you can export a batch of logs together with their documents, or pull down a single fax on its own. Both options are covered below.

Caution

Faxes often carry confidential material (medical, financial, or legal documents). Once you download them, those files leave the platform and sit on your local machine, so save them to a secure location and follow your organization’s data-retention and privacy rules.

Export fax logs with their documents

Use this method when you want the log details and the fax pages for one or more entries in a single package.

1. Sign in to the Cloud Voice App and open Fax Management > Fax.

2. (Optional) Use the filters above the list to find the entries you want. The available filters are described below.

   

   Filter	What it does
   Fax Direction	Choose Send to show only sent faxes or Receive to show only received faxes.
   Status	Limit the list to faxes with a particular status.

   Note

   You can also click the column headers in the list to filter further and refine your results.

3. Select the fax entries to export by ticking their checkboxes, then click Download.

   

4. When prompted, choose where to save the file on your computer.

   The export arrives as a .zip archive (a single compressed file that bundles everything together). Inside you’ll find a .csv file listing the log details along with one .pdf per fax document.

   Note

   Unzip the archive to open its contents. The .csv (comma-separated values) file opens in any spreadsheet app, such as Excel or Google Sheets, and each .pdf holds the pages of one fax.

Download a single fax document

Use this method when you only need the pages of one fax and not the log data.

1. Sign in to the Cloud Voice App and open Fax Management > Fax.

2. (Optional) Use the filters above the list to locate the entry whose document you want. The filters work the same as above.

   

   Filter	What it does
   Fax Direction	Choose Send to show only sent faxes or Receive to show only received faxes.
   Status	Limit the list to faxes with a particular status.

   Note

   You can also click the column headers in the list to filter further and refine your results.

3. Click the download icon next to the fax entry you want.

   

4. When prompted, choose where to save the file on your computer.

   The document is saved as a single .pdf file.