Enable or Disable Push Notifications

A push notification is an alert your phone shows even when the app is closed or minimized. When the Cloud Voice App is running in the background on your phone, push notifications are what tell you about activity on your extension, such as an incoming call or a new message. You can turn this behavior on or off directly from the app.

Note

Your extension is your personal line on the phone system (the number and identity that calls ring to). Notifications relate to activity on that extension.

Before you begin

Push notifications rely on both the platform and your app being up to date. Both conditions must be met, or notifications may not arrive.

• Cloud Voice platform: Push notification support requires server version 84.16.0.25 or later. If you are unsure of your platform version, check with your system administrator.
• Cloud Voice App: Your mobile app must be version 5.6.6 or later.

Tip

If you are on an older app version, update the Cloud Voice App from your phone’s app store before troubleshooting missing notifications. An out-of-date app is the most common cause.

Turn push notifications on

With notifications enabled, the app is woken in the background whenever your extension receives activity, such as an incoming call or a new message, so alerts reach you even when the app is not open. This is the recommended setting for anyone who needs to answer calls on their mobile phone.

1. On the Calls page, tap your account in the top-left corner.
2. Switch Stop Push Notifications off.
3. Tap Confirm in the dialog that appears.

Note

The toggle is named for the opposite action. To enable notifications you switch Stop Push Notifications off. Read the toggle carefully so you do not set it backwards.

Turn push notifications off

With notifications disabled, the app stays dormant in the background. Incoming calls, messages, and other activity will not wake the app, and you will not be alerted until you open it again.

1. On the Calls page, tap your account in the top-left corner.
2. Switch Stop Push Notifications on.
3. Tap Confirm in the dialog that appears.

Caution

While push notifications are off, the app will not ring or alert for incoming calls, so a user can silently miss every call and message until they reopen the app. Only disable this for someone who does not rely on the mobile app for reachability.