Configure AI Call Transcription

AI Call Transcription converts a two-party conversation into readable text as the call happens, then produces a summary once the call wraps up. The transcript captures the dialogue, highlights key points, and pulls out any to-do items, so you can review a call without listening to the recording. Use the steps below to turn on and tailor the feature in the Cloud Voice App on your desktop.

Note

Whatever you set here also applies to your other Cloud Voice App clients, your preferences follow your account.

Before you begin

Confirm the following are in place:

PBX server (PBX stands for Private Branch Exchange, the phone system that hosts your extension)

• The server firmware is version 84.20.0.74 or newer.
• Your administrator has switched on Call Transcription for your extension.

Cloud Voice App (Desktop)

• Your desktop app is version 1.15.3 or newer.

Caution

Both the firmware requirement and the administrator switch must be met. If the server firmware is older than 84.20.0.74, or your extension has not been enabled for Call Transcription, the settings below will not take effect (and may not appear at all). Confirm both before you troubleshoot the app.

Turn on and configure transcription

1. Sign in to the Cloud Voice App, then open Preferences > AI.

2. Under Call Transcription, adjust the settings to suit how you work.

   

   Setting	What it does
   Automatic Call Transcription	Transcribes every call in real time without any action from you. Leave it off if you would rather start transcription by hand for individual calls from the call screen, see Transcribe a Call.
   Show Transcription Text After the Call	Pops open the transcript and summary automatically once the call ends.
   Language	Sets the language used to transcribe your calls.

   Tip

   Pick the language that will actually be spoken on your calls. The transcription is most accurate when the selected language matches the conversation.

   Note

   Whether a summary is generated and shown automatically also depends on how your administrator has configured the PBX server.

3. Click Save.

What you get

• Call audio is recognized and transcribed in your chosen language while the call is in progress, and a summary is produced automatically after the call ends.
• The AI-generated transcript and summary for each transcribed call are available in your call logs.