Make an Audio Call

The Cloud Voice App Web Client gives you several starting points for placing an audio call, whether you are reaching a coworker or an outside number. Pick whichever entry point is most convenient: type a number on the dialpad, or call directly from a list you are already looking at, such as your extensions, contacts, call history, voicemails, or recordings.

Note

A web call is placed straight from your browser through the Web Client, so you do not need a physical desk phone or a separate app to make it. Every method on this page starts a web call.

Before you begin

• Confirm that your setup meets the requirements for making web calls.
• Make sure your audio devices are configured and ready to use.

Call from the dialpad

Dial a number

1. Enter the number using either method:

   • Type it into the search bar at the top of the window.

     Tip

     For a coworker or an outside contact saved in your Contacts, you can search by name, email address, or company name instead of typing the number.

   • Click the keypad icon , then enter the number.

2. Press Enter, or click the call icon , to dial out.

   Tip

   If the person or contact you are calling is saved in your Contacts, you can also click their matching contact card to place the call.

Redial the last number

1. With the search bar empty, click the call icon .

   

   The search bar fills in with the most recent number you dialed.

   

2. Click the call icon again to dial out.

   

Call from the extension list

1. In the left navigation bar, click Extensions.

2. Locate the coworker you want to reach:

   a. From the group selector , choose the group the coworker belongs to.

   b. In the search bar, type a name, number, or email address.

   

3. Place the call:

   • To call the extension, click the call icon .
   • To call the coworker’s mobile number, click the more icon and select Call Mobile.

   Note

   Call Mobile dials the mobile number saved on the coworker’s profile instead of their extension, which is useful when they are away from their desk. It appears only when a mobile number is on file for that coworker.

   Tip

   You can also right-click the contact card and choose Call or Call Mobile.

Call from the contacts list

1. In the left navigation bar, click Contacts.

2. Locate the contact you want to reach:

   a. From the directory selector , choose the directory the contact belongs to.

   b. In the search bar, type a name, number, email address, or company name.

   

3. Click the call icon to dial out.

   Tip

   You can also right-click the contact card and choose Call.

Call from call history

1. In the left navigation bar, click Call Logs.

2. Optional: To narrow the list, pick a communication type from the type selector .

   

3. Double-click a record, or click the call icon , to dial out.

Call from voicemails

1. In the left navigation bar, click Voicemails.

2. Optional: To narrow the list, do either of the following:

   a. Choose which message status you want to view.

   

   b. In the search bar, type the caller’s name or number.

3. Double-click a record, or click the call icon , to dial out.

Call from recordings

1. In the left navigation bar, click Recordings.
2. Optional: In the search bar, type a name or number to filter the recordings.
3. Double-click a record, or click the call icon , to dial out.