Invite Participants to an Audio Conference Call

When a conversation needs another person, you can dial them into the call directly instead of hanging up and starting over. The moment your invitation goes out, the one-to-one call becomes an audio conference that everyone can join.

Before you start

Adding participants only works when the Cloud Voice App is running in Desktop Client mode.

Caution

If the app is in any other mode, the Add Participant button does not appear and you cannot invite anyone to the call. Switch the app to Desktop Client mode before you begin.

Add someone to the call

1. While the call is active, select Add Participant in the lower-left corner of the call screen.

2. Use the panel on the right to bring in a participant. You can either pick someone from a list or search for a specific person.

   To choose from a list, open the list you want and click the extension user or contact you want to add.

   

   To find a specific person, use the search bar instead:

   

   1. Type into the search bar. You can look up extension users and native contacts by the filters below, or reach someone outside your system by entering their phone number.

      Invitee	Search by
      Extension users	Extension name, extension number, email address, or mobile number
      Native contacts	Contact name, company name, email address, or mobile number
      External users	External phone number

      Note

      The three invitee types are:

      • Extension users: people inside your own phone system, such as a colleague with an extension.
      • Native contacts: entries saved in the system’s shared contact directory.
      • External users: anyone outside your phone system. Reach them by typing their full phone number, even if they are not saved as a contact.

   2. Click the person you want in the results.

What happens next

• The call becomes an audio conference. Your existing conversation keeps going while the app places a call to the invitee.

  

  Note

  • If the invitee is an extension user with call forwarding rules in place, the Cloud Voice App keeps ringing that user until the call times out.
  • To withdraw an invitation, click beneath the invitee you no longer want to include.

• Whoever sends the first invitation becomes the conference Host and can manage the conference. See Control an In-progress Audio Conference for details.