Report App Problems

When something isn’t working in the Cloud Voice App, you can send a problem report straight from the app. The support team reviews each report and reaches out to help you resolve it. You can submit a report whether or not you’re signed in, which is useful when the trouble is a failed login.

Tip

The email address you enter on the report is the only way the support team follows up with you, so double-check that it’s an inbox you can actually reach.

Report a problem before signing in

If your credentials are correct but you still can’t sign in, send a report from the login screen.

1. On the login screen, tap Help & Feedback at the bottom.

2. On the Help & Feedback screen, tap Report a Problem at the bottom.

3. Fill in the details of what went wrong: a. Choose the category that matches your issue.

   Note

   If none of the categories fit, choose Others.

   b. In the Occurred Time field, set when the problem happened. c. Write a detailed description of the problem. d. Enter your email address in the Email field so the support team can reach you.

4. Tap Submit.

Report a problem after signing in

If you run into a problem once you’re already signed in, send a report from your account menu.

1. On the Calls screen, tap your account in the top-left corner.

2. Go to Help & Feedback.

3. Tap Report a Problem.

4. Fill in the details of what went wrong: a. Choose the category that matches your issue.

   Note

   If none of the categories fit, choose Others.

   b. In the Occurred Time field, set when the problem happened. c. Write a detailed description of the problem. d. Enter your email address in the Email field so the support team can reach you.

5. Tap Submit.