Record a Call

Recording a call saves the audio of a conversation so you can listen to it again later. This is useful for confirming details, checking what was agreed, or keeping a reference of an important call.

Before you start

Your system administrator must grant your account permission to record calls. Without that permission, the record control does not appear on the call screen.

Note

The record control is turned on per account by your administrator. If you do not see it during a call, ask your administrator to enable call recording for you rather than assuming the feature is broken.

Start recording

1. Place or answer a call so it is active (connected and in progress).
2. On the call screen, tap (Record).

The call starts recording from the moment you tap the control.

Tip

Recording captures audio only from the point you tap Record onward, not the earlier part of the call. If you need the full conversation on record, tap the control as early as possible.

What happens

• The call is now being recorded.
• Depending on how your administrator has configured the system, both you and the other party may hear a short voice prompt announcing that the call is being recorded. This prompt can also be turned off, so the other party is not always notified automatically.

Caution

Because the recording announcement is controlled by your administrator, the other party may not be told that the call is being recorded. Recording without consent can break local laws or company policy. When in doubt, tell the other party you are recording and confirm your organization’s rules before you start.