Why is my video feed poor for other participants?

Other participants may see your video as blurry or low quality even though the picture looks fine on your own screen. On macOS, this usually happens when you join a Cloud Voice video conference in Google Chrome (version 88) and Chrome’s hardware acceleration is switched off.

Hardware acceleration lets Chrome hand video processing to your Mac’s graphics chip (the GPU) instead of the main processor. With it turned off, Chrome has to encode your outgoing video in software, which can lower the quality that other people receive. Turning it back on restores the quality of the video you send.

Enable hardware acceleration in Chrome

1. In the top-right corner of Chrome, click the menu icon, then choose Settings.

   Note

   The menu icon is the three vertical dots (⋮) at the far top-right of the Chrome window, sometimes called the “More” menu.

   

2. In the left-hand navigation, open Advanced (an expandable group), then click System.

3. Under System, turn on Use hardware acceleration when available.

   

Tip

Restart Chrome after changing this setting so it takes effect, then rejoin the conference. Restarting reopens Chrome and closes your current tabs, so save any unfinished work first.