Allow your browser to use the microphone and camera at the OS level

Before a browser can pass your microphone and camera through to the Cloud Voice App, your operating system has to allow it. If audio or video still fails after you have granted the in-browser permission, the block is usually at the system level. Follow the section that matches your computer.

Note

These are system-wide privacy controls. Turning a device off here blocks every app, not just your browser, so check these settings first when nothing can reach your mic or camera.

Windows

Open the Start menu, select Settings, then choose Privacy.

Note

Windows has two separate switches for each device. There is a device-level switch (Camera for this device / Microphone for this device) and an app-level switch (Allow apps to access your camera / microphone). Both must be on, or the browser still gets nothing.

Turn on the camera

1. In the left-hand list, select Camera.

2. Under Allow access to the camera on this device, click Change and confirm that Camera for this device is switched on.

   

3. Switch on Allow apps to access your camera.

4. Scroll to Choose which apps can access your camera and allow the browser you use for Cloud Voice video conferences.

   

Turn on the microphone

1. In the left-hand list, select Microphone.

2. Under Allow access to the microphone on this device, click Change and confirm that Microphone for this device is switched on.

   

3. Switch on Allow apps to access your microphone.

4. Scroll to Choose which apps can access your microphone and allow the browser you use for the Cloud Voice App.

   

macOS

Open the Apple menu, choose System Preferences > Security & Privacy > Privacy.

Turn on the camera

1. In the left-hand list, select Camera.

2. Tick the checkbox for each browser you use to start or join video conferences.

   

Turn on the microphone

1. In the left-hand list, select Microphone.

2. Tick the checkbox for each browser you use to start or join video conferences.

   

Tip

If the browser was already open while you changed these settings, fully close and reopen it, then reload the Cloud Voice App tab. The new permission is picked up when the browser restarts, not always straight away.