Change Chat Notification Settings

When a conversation gets noisy, you can turn off its new-message alerts without leaving the chat. In the Cloud Voice App, a “chat” is an instant message (IM) conversation. Muting affects only the chat you choose: you keep receiving every message, you just stop getting notified about them. This page covers how to mute a chat and how to switch its notifications back on.

Note

Muting works on one chat at a time. The overall new-message notifications that apply to every chat (pop-up alerts and notification sound) are controlled by a separate, account-wide setting, not by the per-chat steps below.

To find a conversation, open the Cloud Voice App Web Client, click Chat, then select either the Internal Chat tab (conversations with colleagues inside your organization) or the External Chat tab (conversations with outside contacts).

Mute a chat

Mute a chat when you want to stay in a conversation but stop it from interrupting you with alerts.

1. Right-click the chat you want to quiet.
2. Choose Mute notifications.

The chat now shows a mute indicator , and you will no longer be alerted when messages arrive. Incoming messages still reach the conversation as usual. Instead of a count of unread messages, a muted chat displays a small red dot to signal that something new is waiting.

Caution

A muted chat gives you no pop-up or sound when new messages come in: your only cue is that red dot. If a conversation might carry time-sensitive or urgent messages, check it manually so you do not miss anything.

Unmute a chat

1. Right-click the muted chat.
2. Choose New message notifications.

Alerts resume immediately, so you will be notified again the next time a message comes in.

Tip

Muting is fully reversible and takes effect right away in both directions, so it is safe to mute a busy chat during focused work and unmute it later without losing any messages.