Change Group Chat Name

When you start a group chat, the Cloud Voice App labels it with the names of everyone in the conversation. That default title works, but it gets hard to scan once a group has several members. Giving the chat a custom name (for example, “Support Team” or “Q3 Rollout”) makes it easy to spot in your chat list and tells everyone what the conversation is about.

Note

Internal Chat is the messaging area for people on your own phone system, as opposed to external SMS/MMS conversations. You reach it from the Chat tab in the Cloud Voice App.

Rename a group chat

1. In the Cloud Voice App on your mobile device, open Chat, then select Internal Chat.
2. Open the group chat you want to rename, then tap the more-options icon in the top-right corner.
3. On the Chat Information page, tap Group Name.
4. Type the new name, then save your change.

Tip

Keep the name short and specific so it stays readable in the chat list and is obvious to every member. A clear subject beats a long list of names.

What members see

The chat takes on its new title right away. Everyone in the group also gets a message in the conversation letting them know you renamed it.

Caution

Renaming changes the title for the whole group, not just your own view, and the change is announced to all members. This is not a private label, so pick a name you are comfortable with everyone seeing.