Park a Call

While you are on a call in the Cloud Voice App, you can park it on a parking number and retrieve it later from any device. This is useful when you need to move to a different phone or hand the caller off to someone else without dropping the connection.

Parking types

Choose one of two ways to park the call, depending on who should pick it up next.

• System Park: Let the system assign the parking number for you. Use this when you want to switch devices or pass the call to any available coworker. Once the call is parked, dial the number from another device, or share it with your team so anyone can grab it.
• Selected Park Number: Pick the parking number yourself. Use this when teams or individuals have their own dedicated numbers. For example, to route a caller to a specific department, park the call on that department’s shared number; any member of the team can then retrieve it and continue the conversation.

Note

A parked call stays on the parking number for a limited time (60 seconds by default). If no one retrieves it before the timer runs out, the system either returns the call to whoever parked it or forwards it to a fallback destination, such as a set number or voicemail. Your system administrator controls both the timeout length and the fallback destination.

Requirements

Both parking methods require the following:

Component	Requirement
Cloud Voice system	Version 84.21.0.66 or later, with the Call Parking feature code enabled by your system administrator.
Cloud Voice App	iOS 5.21.3 or later, or Android 5.21.7 or later.

Caution

If you do not see a Park option during a call, one of these requirements is not met: the Call Parking feature code is not enabled on the Cloud Voice system, or your app or system version is below the minimums above. Confirm both before troubleshooting further.

Park a call on a system-assigned number

Suppose you answer a call in a shared area and need to move to a conference room. Park the call, then dial the parking number on the room’s IP phone to keep talking.

1. During the active call, tap Park on the call screen, then select System Park.

   

The call is parked on a number chosen by the system, and a toast confirms it, for example, “The call has been parked at 6000.” To retrieve the call, dial that parking number from any device with a registered extension, such as the IP phone in the conference room.

Note

If no parking slot is free, a toast reads “No available parking slot.” and the call resumes automatically.

Tip

The system picks the number for you, so note it from the toast right away. You need that exact number to retrieve the call, and the toast disappears after a few seconds.

Park a call on a specific number

Say each department has its own parking number, such as 6004 for Sales. When a caller needs another team’s help, park the call on that team’s number so anyone in the department can pick it up and assist right away.

1. During the active call, tap Park on the call screen, then select Selected Park Number.

   

   The call goes on hold, and the app shows the parking numbers that are currently available.

   

2. In the Available Number list, find and tap the number you want.

The call is parked on your chosen number, and a toast confirms it, for example, “The call has been parked at 6004.” Anyone on that team can then retrieve the call by dialing the number or pressing a Park & Retrieve function key.

Note

If the number you selected is no longer available, a toast reads “No available parking slot.” and the call resumes automatically.