Add a Tool via File Upload

Rather than building a tool field by field, you can supply its entire configuration as a JSON (JavaScript Object Notation) file and let Cloud Voice create the tool from it. This is the fastest way to reuse a tool you already have or to bring in one of the ready-made examples.

Before you begin

Have a JSON file ready that holds the full configuration of the tool you want to create. Keep the following in mind:

• The file cannot be larger than 1 MB.
• There are two easy ways to get a valid file:
  • Export an existing tool from your system and reuse its file.
  • Take the configuration from one of the demo tools and save it with a .json extension, or download the demo file directly.
• Every upload is checked automatically. Confirm the file is well-formed and that the tool name does not already exist, or the upload will be rejected.

Note

The tool name must be unique. Cloud Voice validates both the format and the name of each file as it is uploaded.

Upload the file

1. Sign in to the PBX (Private Branch Exchange) web portal and go to AI > AI Receptionist > Tools.

2. Click Upload.

   

3. Choose the JSON file on your computer and click Open.

Tip

You can select as many as 10 JSON files in a single upload.

Result

Cloud Voice reads each file, builds the corresponding tool, and adds it to the Tools list. Once the upload succeeds, the new tools appear there ready to use.

Next steps

Put the tool to work: assign it to an AI receptionist, then try it out in a test conversation.