Generate Audio Prompts using AI Text-to-Speech

With AI Text-to-Speech (TTS), you type the wording you want and the system produces a natural-sounding audio prompt for you. There is no need to record anything or upload a file. This page shows where TTS prompts can be used and walks through creating one.

Before you begin

Enable AI Text-to-Speech for your account. The Text-to-Speech option only appears in the settings below once the feature is switched on.

Where you can create TTS prompts

Wherever a feature accepts a voice prompt or greeting, you can generate it with Text-to-Speech. The following areas support it:

Feature	Where to find it
Extension, call forwarding greeting	Extension and Trunk > Extension > Presence > Call Forwarding
Extension, voicemail greeting	Extension and Trunk > Extension > Voicemail > Voicemail Greeting > Greeting Management
Extension, ringback tone (played to the caller before the user answers)	Extension and Trunk > Extension > Features > Prompt > Ringback Tone
Inbound route, default and time-based destination prompts	Call Control > Inbound Route > Default Destination
Holiday prompt	Call Control > Business Hours and Holidays > Holidays > Type > Prompt
Call Flow Designer, prompts for flow components	Call Flow Designer
Group voicemail greeting	Call Features > Voicemail > Group Voicemail > General > Group Voicemail Greeting > Greeting Management
Global voicemail greeting	Call Features > Voicemail > Voicemail Settings > Greeting Options > Global Voicemail Greeting
IVR (Interactive Voice Response, the “press 1 for sales” menu) prompt	Call Features > IVR > Basic > Prompt
IVR key-press destination prompts (key destination, response timeout, invalid input)	Call Features > IVR > Key Press Event > … > Destination
Ring group, join announcement	Call Features > Ring Group > Join Announcement
Ring group, ringback tone	Call Features > Ring Group > Ringback Tone
Ring group, routing destination prompts (failover, no extension online)	Call Features > Ring Group > Failover Destination / No Extension Online Destination
Queue, routing destination prompts (failover, time-based, no agent available)	Call Features > Queue > Basic > Basic
Queue, join announcement, ringback tone, periodic announcement	Call Features > Queue > Basic > Prompt
Queue, satisfaction survey prompt	Call Features > Queue > Preferences > Satisfaction Survey
Queue, key-press event destination prompt	Call Features > Queue > Preferences > Key Press Event > Key Destination
Custom prompt	PBX Settings > Voice Prompt > Custom Prompt > Create New Prompt
Hotel wake-up call prompt	Hotel Management > Wake-up Service > Wake-Up Rule

Note

Greetings you set on an extension’s call forwarding and voicemail settings sync to that user’s Cloud Voice App. The user can also edit the Text-to-Speech prompt directly in the Cloud Voice App, and their changes flow back to the matching extension settings on the phone system.

Generate a prompt

1. Open the settings for the feature you want a prompt for (see the table above), then select Text-to-Speech.

2. In the dialog that opens, fill in the prompt details.

   

   • Name: A label to help you recognize the prompt later.
   • Language: The language the prompt should be spoken in.
   • Voice: The voice profile used to read the text.
   • Text: The wording to convert to audio. Enter it in the same language you selected above.

3. (Optional) Fine-tune the audio and listen to it before saving.

   a. Drag the Speed, Volume, and Pitch sliders to get the delivery you want.

   

   Note

   Pitch can only be adjusted when Language is set to Arabic, English (Wales), Icelandic, Romanian, Russian, or Welsh.

   b. Select Listen to generate a preview. The button reads Generating while the audio is created, then switches to Play once it is ready.

   

   c. Select Play, then select the play control in the pop-up to hear the prompt in your browser.

   

4. Select Save.

What happens next

• The prompt is saved and becomes available to apply to the feature you created it for.

• You can revise a prompt at any time by editing its text or changing the audio settings. Find saved prompts here:

  • Extension greetings: Extension and Trunk > Extension > Voicemail > Voicemail Greeting > Greeting Management
  • Group voicemail greetings: Call Features > Voicemail > Group Voicemail > Group Voicemail Greeting > Greeting Management
  • Every other feature that supports TTS: PBX Settings > Voice Prompt > Custom Prompt

  

Note

Prompts you add under Voicemail Settings are also kept in sync with, and managed from, the custom prompt list.