Access the Transcription Usage Details Report

The Transcription Usage Details report totals the minutes consumed by the built-in AI engine across both Voicemail Transcription and Call Transcription. Use it to see how much transcription capacity you have drawn down over a chosen period. This page shows you where to find the report and what each metric means.

Note

Beyond the call reports, an administrator can check transcription usage at a glance from the Dashboard.

Before you begin

The PBX must be running firmware version 84.22.0.138 or later.

Note

If the Transcription Usage Details report or the AI Reports pane does not appear, confirm the PBX firmware meets this minimum version first.

Open the report

1. Sign in to the PBX web portal and go to Reports and Recordings > Call Reports.

2. Locate the Transcription Usage Details report:

   1. Open the Default Reports tab.

      

      Note

      Version 84.21.0.117 introduced a rebuilt CDR (Call Detail Record, the log entry the system saves for each call) module with a new data structure that displays clearer, more detailed call information. Old CDRs and their associated report data are removed over time in line with your CDR Auto Cleanup setting. Until that cleanup runs, new and historical data live side by side in separate tabs: Default Reports holds data generated on version 84.21.0.117 or later, while Call Reports (Legacy) holds everything recorded before the upgrade. The steps here cover the new data; switch to the Call Reports (Legacy) tab to work with historical data.

   2. In the AI Reports pane, select Transcription Usage Details.

3. Use the Time field to choose the range the report should cover.

   

   The report refreshes to show the results that match your filter.

   

4. Optional: Reshape the columns so the metrics you care about stay in view.

   Action	How to do it
   Choose which columns appear	Click the column filter icon and tick the columns you want to display.
   Freeze a column	Click the drag handle next to a field and drag it into Left (Freeze Column) or Right (Freeze Column).
   Reorder columns	Click the drag handle next to a field and drop it where you want it.

5. Optional: Keep the report for later or have it emailed on a schedule.

   Action	How to do it
   Add to Scheduled Reports	Set up a task that emails the report automatically. At the bottom of the page, click Add to Scheduled Reports, then fill in the scheduling settings for the task.
   Download the report	Save a copy to your computer for offline review or deeper analysis. Optional: Click the settings icon to adjust the download options, then save your changes: File Format: choose the export format, CSV, XLS, HTML, or PDF. Duration Format: choose how every duration field is shown, Display in Second (s) or Display as HH:MM:SS. Export Fields: export All fields or only the Selected ones. Click Download.

What the report shows

Metric	Meaning
Transcription Event	The kind of transcription that ran: Voicemail Transcription or Call Transcription.
Usage (mins)	The transcription minutes consumed during the selected period. Any fraction of a minute rounds up to the next whole minute, for instance, 3 minutes 57 seconds is logged as 4 minutes.