Delete AI Receptionists

Once an AI receptionist is no longer needed to handle incoming calls, you can remove it from your Cloud Voice system for good. This page walks through deleting a single receptionist, clearing several at once, or wiping the entire list.

Danger

Deletion is permanent. A removed AI receptionist and all of its settings cannot be recovered. Before you proceed, confirm that no inbound route or call flow still points to it, otherwise callers sent to that receptionist will no longer be answered.

Before you begin

Sign in to the Cloud Voice web portal and open AI > AI Receptionist to display the list of configured receptionists.

Remove a single AI receptionist

1. Find the receptionist you want to remove in the list.
2. Click the more-options icon on that row.
3. Choose Delete from the menu.
4. Confirm by clicking OK in the dialog that appears.

Remove several AI receptionists at once

1. Tick the checkbox beside each receptionist you want to remove.
2. Click Delete above the list.
3. Confirm by clicking OK in the dialog that appears.

Remove every AI receptionist

1. Select the All checkbox at the top of the list to include every receptionist.
2. Click Delete above the list.
3. Confirm by clicking OK in the dialog that appears.

Save your changes

After deleting, click Apply at the top of the page to commit the changes to your phone system.

Note

Deletions stay pending until you click Apply. If you navigate away without applying, the receptionists you removed may still be active on the phone system.