Manage MoH Audio Files

A local audio Music on Hold (MoH) playlist holds the tracks Cloud Voice plays to callers who are waiting on hold. Once a playlist exists, you can change its contents at any time: add new audio, listen to what is already there, keep a local copy, or clear out tracks you no longer want. This is how you swap in seasonal music, replace a track with better quality audio, or remove a file a caller complained about.

Note

This topic covers a local audio playlist, meaning tracks stored on the PBX itself. The steps below only apply to that playlist type.

Open a playlist’s audio files

1. Sign in to the Cloud Voice management portal.
2. Go to PBX Settings > Voice Prompt > Music on Hold.
3. Find the local audio MoH playlist you want to edit, and in its Operations column, click the files icon .

A window opens listing the tracks in that playlist.

Work with the tracks

In the pop-up window, use the actions below as needed:

• Add a track: Click Upload and choose the audio file you want to add to the playlist.
• Preview a track: Click the play icon , then choose whether to hear it through an extension or directly in your browser.
• Save a copy: Click the download icon to store the file on your computer.
• Remove a track: Click the delete icon .

Note

When you preview a track, playing it to an extension sends the audio to a phone registered to that extension, which is the truest test of what callers actually hear. Playing it on web uses your computer’s speakers and is quicker for a rough check.

Caution

Deleting a track removes that audio file from the playlist. If you delete the only track in a playlist, callers placed on hold will hear silence. To bring a deleted track back, you have to upload the original file again, so keep a copy first if you might need it.

Save your changes

1. Click OK to close the window.
2. Click Apply so the updated playlist takes effect.

Caution

Your edits are not live until you click Apply. If you close the portal after clicking only OK, callers will still hear the old playlist.