Export and Import Trunk Outbound Caller IDs

Cloud Voice lets you move a trunk’s outbound caller ID list in and out of the PBX (Private Branch Exchange, your phone system) as a CSV (Comma-Separated Values, a plain-text spreadsheet) file. Exporting gives you a ready-made template you can edit offline, and importing writes those entries back to the trunk in a single step. This is the fastest way to add, update, or remove many caller IDs at once instead of editing them one by one in the web portal.

Note

An outbound caller ID is the number shown to the person you call when a call leaves over this trunk. Each trunk keeps its own list on its Outbound Caller ID tab, so export and import always apply to the one trunk you have open.

Export the outbound caller ID list

Save every entry on a trunk to a CSV file so you can review it, keep a backup, or use it as a starting template for edits.

1. Sign in to the PBX web portal and go to Extension and Trunk > Trunk, then open the trunk you want to work with.
2. Select the Outbound Caller ID tab.
3. Under Outbound Caller ID List, click Export.

Cloud Voice downloads a CSV file to your computer. For a breakdown of each column and the values it accepts, see Trunk Outbound Caller ID Parameters.

Import an outbound caller ID list

Tip

Export the current list first and edit that file. Starting from an exported template keeps the columns and format correct, which saves you time and avoids import errors.

Before you import, make sure your file meets these requirements:

• Format: UTF-8 encoded CSV
• Size: under 5 MB
• File name: fewer than 127 characters
• Contents: every value follows the rules described in Trunk Outbound Caller ID Parameters

Caution

If the file misses any of these requirements (wrong encoding, over 5 MB, an over-long name, or a value that breaks a parameter rule), the import fails. Save the file as UTF-8 CSV and check it against the list above before you upload.

To import the file:

1. Sign in to the PBX web portal and go to Extension and Trunk > Trunk, then open the trunk you want to update.
2. Under Outbound Caller ID List, click Import.
3. In the window that appears, click Browse and choose your CSV file.
4. Click Import.

The caller IDs from the file now appear in the trunk’s Outbound Caller ID List. Review the list afterward to confirm the entries match what you intended, since these numbers are what the called party sees on outbound calls.