Configure Event Notifications

Event notifications keep you and your team aware of what happens on the phone system. When an event you care about is triggered, Cloud Voice can alert the contacts you choose through the delivery methods you assign. Follow the steps below to turn on notifications for an event and tailor how they are delivered.

Turn on and configure an event

1. Sign in to the management portal and open System > Event Notification > Event Type.

2. Find the event you want to be alerted about and switch it on in the Notification column.

   

3. Adjust the settings for that event:

   • Event Level: The level signals how serious the event is, which makes it easier to prioritize alerts at a glance. Leave the default or pick a different level from the drop-down list.
   • Event Detail: Click the edit icon to customize the email template that is sent to your contacts when the event fires.
   • Notification Contacts: Choose who should be notified and which delivery method each contact receives. For details, see Manage Notification Contacts.

Tip

The event level does more than label the event. It sets the color of the bell counter and groups the event in the dashboard’s Event Trend statistics, so choosing a level that matches the real severity keeps those signals meaningful.

Caution

Turning on an event only records it in the portal. For anyone to actually be alerted, that event needs at least one notification contact with a delivery method assigned. If you leave the contacts empty, the event still fires and is counted, but no alert is sent.

What happens when the event occurs

Once an event you have enabled is triggered, the system does the following:

• Sends an alert to each assigned contact using the delivery method configured for them.
• Counts the event within its level in the Event Trend statistics on the dashboard.
• Increases the bell counter in the top-right corner of the portal by one, shown in the color that matches the event’s level.

Note

When an event’s default level is Error, the system also displays a pop-up reminder on the right side of the management portal.

Review event details

To see what triggered an alert, click the bell icon in the top-right corner of the portal.