Make a Video Call

As long as your phone is online, the Cloud Voice App lets you start and receive video calls right from your mobile device.

Before you start

Confirm the following requirements are met, then note the limitation.

• Server: Ask your system administrator to confirm that your organization’s server runs version 84.13.0.25 or later and is on the Ultimate Plan.
• App version: Your Cloud Voice App must be at least version 5.0.13 on iOS or 5.3.12 on Android.

Caution

Video calling is one-to-one only. Group video calls are not supported.

Three ways to start a video call

You can launch a video call from your directory, from an open chat, or from your call history.

From the directory

1. Tap Directory along the bottom of the app.
2. Open the tab that holds the person you want.
3. Tap the contact, then tap the video call icon .

From a chat

While you have a conversation open, use either of these methods.

• Method 1: In the bottom-right corner of the chat, tap the add icon , then tap Video Call.

  

• Method 2: In the top-right corner of the chat, tap the call icon , then tap Video Call.

  

From call logs

1. Tap Calls along the bottom of the app.
2. Tap Call Logs.
3. Tap the info icon next to the contact, then tap the video call icon .

Frequently asked questions

Can I turn an ongoing audio call into a video call?

Yes. During an audio call, tap the Video icon to send the other party a video invitation.

Once they accept the invitation, the video call is connected.

Nothing happens when I tap the Video icon. Why?

This usually points to one of two causes:

• Your organization’s server is not on the Ultimate Plan.
• ICE (Interactive Connectivity Establishment) is turned off in your app. To enable it, go to Me > Settings > Audio Options > ICE.

Note

ICE is what lets two devices find a working media path to each other, even when one or both sit behind a router or firewall (NAT, Network Address Translation). Video calls rely on it, so leaving ICE off is a common reason a call will not start.

Can I minimize the video call window?

Yes. During a call, tap the minimize icon to shrink the video window.

Note

On Android, the first time you minimize a call you are asked to let the Cloud Voice App draw over other apps. Grant this permission to continue. The exact prompt varies by device.

The call then floats as a small window inside the app.

Can I switch views during a video call?

Yes. You have two options:

• To flip between your front and rear cameras, tap the camera-switch icon .
• To swap the main view with the thumbnail, tap the smaller view in the top-right corner.