Select Outbound Caller ID (DOD) to Call

The outbound caller ID a called party sees is set by a Direct Outward Dialing (DOD) number. In the Cloud Voice App you can decide which DOD to present: apply a single DOD to every outbound call, or pick a DOD individually for each call. This page covers how to arrange your available DODs and the different ways to choose one when you dial.

Before you begin

To select outbound caller IDs from the Cloud Voice App, make sure the following are in place:

• Cloud Voice App (desktop): Version 1.6.0 or later.
• Platform: Cloud Voice must be running version 84.21.0.16 or later. This is maintained by IZT.
• Extension: Your administrator has granted your extension permission to select outbound caller IDs. If the DOD options described below are missing, ask your administrator to enable this.

Customize how your DODs appear

You can label each DOD assigned to your extension and change the order they appear in. These settings control how the DODs are listed throughout the Cloud Voice App.

1. In the Cloud Voice App, open Preferences > User > Outbound Caller ID (DOD).

   Every DOD you are allowed to use appears in the list.

2. Adjust the entries as needed.

   

   • Label: Add a short description for the number. For example, labelling DOD 5503301 as Support DOD makes it show up as 5503301 (Support DOD) wherever DODs are listed in the Cloud Voice App.
   • Move: Use the reorder arrows next to an entry to move it up, down, to the top, or to the bottom of the list. The order here is the order the DODs appear in when you place a call.

3. Click Save.

Tip

Put the DOD you use most often at the top of the list. It is then quick to spot and select when you place a call.

Choose which DOD to use when calling

Unless you choose otherwise, outbound calls use the default DOD your administrator configured. You can either fix one DOD for all your calls or select a DOD per call.

Use one DOD for all outbound calls

Set a preferred DOD that stays in effect for every outbound call, using either of these methods.

Select from the list

At the top-right corner, choose the DOD you want from the drop-down list beside the Dialpad. That number is then used for your outbound calls.

Dial a feature code

Note

This method requires a DOD prefix feature code and the short code for the DOD number. Ask your administrator for both.

1. On the Dialpad, enter the feature code followed by the short code (or the full DOD number). The format is {dod_prefix_feature_code}*{short_code}/{specific_dod_number}, for example, *085*124 or *085*5503302. The slash in the format means you enter one value or the other, not both, and you never type the slash itself.
2. Click the call button or press Enter.

Select a DOD for a single call

Pick a specific DOD just before you place one call, without changing your default. You can do this from the Contacts, Call Logs, Voicemails, or Recordings pages, or by dialing a feature code.

From the Contacts page

1. Open Contacts and locate the contact you want to call.
2. Click the more icon, then choose Select DOD to Call and pick the DOD number.

From the Call Logs, Voicemails, or Recordings page

1. Open Call Logs, Voicemails, or Recordings.
2. Right-click the record you want to call back.
3. Choose Select DOD to Call, then pick the DOD number.

Dial a feature code

Note

This method requires a DOD prefix feature code and the short code for the DOD number. Ask your administrator for both.

1. Dial the feature code and the short code (or full DOD number), followed by the destination number. The format is {dod_prefix_feature_code}*{short_code}/{specific_dod_number}*{destination_number}, for example, *085*124*861088881234 or *085*5503302*861088881234. As above, the slash marks a choice between the short code and the full DOD number: enter just one and leave the slash out.
2. Click the call button or press Enter.