Manage Your Voicemails

The Voicemails page in the Cloud Voice App web client gathers all of your messages in one place, where you can play them back, read AI transcriptions, return calls, forward messages to colleagues, and tidy up your inbox.

Open your voicemails

1. Sign in to the Cloud Voice App web client.
2. In the left navigation bar, click Voicemails.

Find a specific voicemail

If your list is long, narrow it down before you start:

1. Choose the message status you want to see.

   

2. Type a caller’s name or number into the search bar.

Work with your messages

Each row represents one message. Use the actions below on any voicemail, either from its inline buttons or by right-clicking the row.

Tip

Right-clicking a record opens the same set of actions for that single message, which is often the quickest way to act on one voicemail.

Note

• Anything you do here is synced across every Cloud Voice App client you use, so your inbox stays consistent on web, desktop, and mobile.
• A message tagged Forwarded from: <Extension Name> - <Extension Number> was passed along to you by another extension. Actions you take on it apply only to your copy and leave the sender’s original message untouched.

Play a message

Click the play icon to listen. An unread message is marked as read once you play it.

Read a transcription

Click the transcript icon or the AI transcription icon to see the message written out as text.

Note

Transcription appears only when your system administrator has turned on voicemail transcription for the phone system and transcription time is still available.

Call the caller back

Double-click a record, or click the call icon , to dial the person who left the message.

Start a chat

Right-click a record and choose Chat to message the caller.

Note

Chat is available for internal contacts only.

Download a message

Click the download icon to save the audio file to your device.

Forward messages to other extensions

Forwarding sends a copy to your colleagues; your own message stays in your list afterward, so you can keep managing it as usual.

One message

1. Click the forward icon next to the message.
2. In the extension list that opens, select one or more extensions.
3. Click OK in the lower-right corner.

Several messages at once

1. Select the checkboxes of the messages you want to send.
2. Click Forward in the top menu.
3. In the extension list that opens, select one or more extensions.
4. Click OK in the lower-right corner.

Mark messages as read

Select the checkboxes of the messages you want, then click Mark as read.

Delete messages

Caution

Deleting a voicemail is permanent and cannot be undone. The confirmation window is your last chance to cancel, so double-check your selection before clicking OK, especially when deleting several messages at once.

• One message: click the delete icon next to it, then click OK to confirm.
• Several messages: select their checkboxes, click Delete in the top menu, then click OK to confirm.