Configure AI Call Transcription

AI (artificial intelligence) call transcription turns a two-party conversation into readable text and, once the call wraps up, produces a summary that pulls out the main points and any follow-up items. This page walks through enabling and tuning that feature from the Cloud Voice App on your phone.

Note

Whatever you set here carries over to your other Cloud Voice App clients automatically.

Before you begin

Confirm the following before you look for these settings:

• Your phone system is running firmware 84.20.0.74 or later.
• Your administrator has switched on Call Transcription for your extension.
• Your Cloud Voice App is current enough for your platform:
  • iOS: 5.18.15 or later
  • Android: 5.18.12 or later

Turn on transcription

1. From the Calls page, tap your account icon in the top-left corner.

2. Open Settings > AI.

3. Under Call Transcription, adjust the options below to suit how you work.

   

   Setting	What it does
   Automatic Call Transcription	Decides whether your calls are transcribed live without any action from you. Leave it off if you would rather start transcription by hand on individual calls from the call screen. See Transcribe a Call.
   Show Transcription Text After the Call	Decides whether the transcript and summary open automatically once the call ends.
   Language	Sets the language the audio is transcribed into.

   Tip

   Set Language to the language actually spoken on your calls. Recognition accuracy drops sharply when the selected language does not match what is being said.

   Note

   Whether a summary is actually produced and shown also comes down to how your administrator has configured the phone system.

4. Tap Done in the top-right corner.

What happens next

• During calls, audio is recognized and written out in your chosen language in real time, and a summary is generated once the call ends.
• The transcript and summary for any transcribed call stay in your call logs, so you can open them whenever you need to look back.