Log in to the Desktop App with an Extension Account by Entering Credentials

Sign in to the Cloud Voice App for desktop by typing your extension credentials directly on the login page. Use this method when you have your username, password, and server domain on hand.

Before you begin

Ask your system administrator for the following details:

• Your username
• Your password
• The domain name of your server

Note

Depending on the login methods your administrator has enabled, your username may be either your extension number or your email address.

Log in

1. Open the Cloud Voice App and, on the login page, fill in your credentials.

   

   a. In the Username field, type your extension account username.

   b. In the Password field, type the password that goes with that username.

   c. In the Domain field, type your server’s domain name.

2. Optional: Turn the Auto Login option on or off to control whether the app signs you in to this account automatically the next time you open it.

3. Click LOG IN.

4. If you have configured two-factor authentication (2FA), supply an authentication code when prompted.

   

   a. Enter the authentication code from your authenticator app or from your email.

   b. Optional: Select the Trusted Device checkbox.

   Tip

   On the device you use most often, mark it as trusted so you won’t be prompted for an authentication code again on that device for the next 180 days.

   c. Click LOG IN.

   Note

   The first time you sign in to an extension account, you are asked to accept a privacy policy agreement and to change the initial password. After you finish, sign in again using your new password.