AI Text-to-Speech

AI Text-to-Speech (TTS) lets you create greetings by typing what you want callers to hear. The system converts your text into lifelike speech, so you never have to record a message yourself or upload an audio file. This page walks through generating a TTS greeting from the Cloud Voice App on desktop.

Where you can use TTS greetings

You can generate a greeting with AI TTS in either of these places:

Feature	Where to set it
Call Forwarding	Preferences > Presence > Call Forwarding
Voicemail Greeting	Preferences > Voicemail > Voicemail Greeting

Before you begin

• The PBX (Private Branch Exchange, the phone system server) firmware is 84.20.0.128 or later.
• Your system administrator has turned on the AI Text-to-Speech feature.

Note

Both of these are controlled by your administrator. If you do not see the Text-to-Speech option in the steps below, ask your administrator to confirm the feature is enabled and the firmware meets the requirement above.

Create a TTS greeting

1. Open the settings for the feature you want a greeting for, then click Text-to-Speech.

2. In the window that opens, fill in the prompt details.

   

   • Name: A label that helps you recognize this prompt later.
   • Language: The language the prompt will be spoken in.
   • Voice: The voice profile used to read the text.
   • Text: The words you want converted to audio.

   Note

   Write the text in the same language you selected for the audio prompt.

3. Optional: fine-tune the audio and preview it before saving.

   Tip

   Click Listen and hear the greeting before you save. This is the easiest way to catch mispronounced names, numbers, or dates so you can fix the text before callers hear it.

   a. Drag the Speed, Volume, and Pitch sliders to the values you want.

   Note

   Pitch appears only when Language is set to Arabic, English (Wales), Icelandic, Romanian, Russian, or Welsh.

   

   b. Click Listen to preview the prompt.

   

   The button reads Generating while the audio is being created, then switches to Play once it is ready.

   

   c. Click Play, then click in the pop-up window to hear the prompt.

   

4. Click Save.

Result

• The audio prompt is saved and ready to apply to the feature you set it up for.
• To review or update your prompts later, go to Preferences > Voicemail > Voicemail Greeting > Greeting Management. See Manage Personal Voicemail Greetings for details.