Update Your Extension Profile

Your extension profile holds the name, contact details, and photo that identify you across the phone system. Keeping it accurate ensures voicemail and missed-call notifications reach you and that colleagues see the right information. Follow the steps below to add a profile image and edit your account details in the Cloud Voice App desktop client.

Update your profile

1. Open the Cloud Voice App desktop client and navigate to Preferences > User > User Information.

2. To add or change your photo, select the camera icon and choose an image file.

   Note

   Upload a .jpg or .png file no larger than 1 MB.

3. Edit any of the following details as needed:

   • First Name
   • Last Name
   • Email Address: The address where you receive voicemail messages along with alerts for missed calls and password changes.
   • Mobile Number: The number used to reach you when calls are routed to your mobile.
   • System Prompt Language: The language used for system prompts played to you during a call.

   Note

   System prompts are the automated voice messages the phone system plays to you (for example, prompts asking you to enter a PIN or announcing a call). This setting only changes the language you hear, not the language other people hear.

4. Select Save to apply your changes.