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Audio Conference Call Operations

Once an audio conference is underway, what you can do depends on your role. The host runs the meeting and manages everyone on the line, while participants have a smaller, self-focused set of controls. This page lists who can do what, then walks through the controls you’ll use during a live call.

The table below shows which actions are available to the host and which are available to a participant.

ActionHostParticipant
Turn your own audio on or offYesYes
Turn participants’ audio on or offYesNo
Record the conferenceYesNo
End the conferenceYesNo
Leave the conferenceYesYes
View the participant list *YesYes
Invite participants *YesYes
Remove participantsYesNo

While a conference is in progress, the call window gives you the participant view and every control in one place.

The live audio conference call window with participants and controls

Two shortcuts let you adjust how the call window fills your screen.

  • Shrink the call window Zoom the call window out to a smaller size.
  • Expand to full screen Switch to full-screen mode.

The main area of the window shows the audio feed for everyone on the call. As the host, you can act on any individual participant from here:

  • Mute or unmute a participant Mute or unmute that participant.
  • Drop a participant Remove a participant who has already joined, or cancel an invitation you’ve sent to someone who hasn’t answered yet.

The toolbar holds the controls you’ll reach for most during the call.

  • New Call: Start a second call without leaving the conference.
  • Add Participant: Bring more people into the conference.
  • Mute: Mute or unmute yourself.
  • Hold/Resume: Put yourself on hold or come back.
  • Dialpad: Tap a key to send a DTMF (Dual-Tone Multi-Frequency) tone, the beep tones a phone makes when you press keys. Use it to respond to menu prompts during the call.
  • Record: Start or stop recording the conference.
  • End Call: Leave the conference, or end it for everyone.