What are the requirements for using the Cloud Voice App?

Before you install or sign in to the Cloud Voice App, confirm two things: the phone system it connects to is running a supported software version, and the device you plan to run the app on meets the minimum specifications. Checking this first avoids sign-in failures after a rollout. Both sides must meet the requirements below.

Phone system

The Cloud Voice App connects to your Cloud Voice phone system, so that system must be running a compatible software version.

Requirement	Details
Cloud Voice version	84.5.0.86 or later

Note

This is a minimum version. If the phone system is running anything older than 84.5.0.86, upgrade it before you deploy the app, otherwise clients may fail to connect or sign in.

Cloud Voice App

The Cloud Voice App runs on mobile devices, desktop computers, and web browsers. The minimum requirements differ by client, so match the tables below to the device the user actually has.

Caution

The Cloud Voice App is not supported on Android GO, Android tablets, iPad, or Google One devices. Do not plan a deployment around any of these devices.

Mobile

Platform	Requirement
iOS	iOS 11.0 or later
Android	Android 8.0 or later

Desktop

The figures below are minimums. More memory or free disk space than listed is fine.

Platform	Requirement
Windows	Windows 7 or later; 2 GHz processor (32-bit or 64-bit) or faster; 4 GB of memory or more; at least 300 MB of free disk space
macOS	OS X 10.11 El Capitan or later

Web browser

Browser	Requirement
Google Chrome	Version 87 or later
Microsoft Edge	Version 87 or later
Opera	Version 72 or later

Tip

The Web Client runs in a supported browser with nothing to install, so it is the quickest way to get a user working or to test connectivity from a machine where you cannot install software.