Customize Your Voicemail Settings

Voicemail lets callers leave you a recorded message whenever you can’t pick up. The defaults work out of the box, but you can shape almost every part of the experience from one place in the Cloud Voice App. All of the settings below live under Preferences > Voicemail, and each change takes effect once you click Save.

Turn voicemail on or off

1. Sign in to the Cloud Voice App and open Preferences > Voicemail.
2. Use the Enable Voicemail toggle to control the feature: switch it on to let callers leave messages, or off to disable your mailbox entirely.
3. Click Save.

Set a voicemail access PIN

Decide whether a PIN is required before your messages can be played.

1. Sign in to the Cloud Voice App and open Preferences > Voicemail.
2. In the Voicemail PIN Authentication drop-down, choose one of the following:
   • Disabled: Reach your messages immediately, with no PIN prompt.
   • Enabled: Require a PIN before messages play. Type the code you want to use in the Voicemail Access PIN field.
3. Click Save.

Note

The access PIN must be numeric and between 3 and 15 digits long.

Get email alerts for new messages

Have the system email you whenever a new message lands in your mailbox, with or without the recording attached.

1. Sign in to the Cloud Voice App and open Preferences > Voicemail.

2. Open the New Voicemail Notification drop-down and pick how you want to be notified:

   • Do Not Send Email Notifications: Turn email alerts off.
   • Send Email Notifications with Attachment: Email you about each new message with the recording attached as a .wav file.
   • Send Email Notifications without Attachment: Email you as soon as a new message arrives, with no recording attached.

3. If you turned notifications on, fill in the related options:

   Setting	What it controls
   After Notification	What happens to a message once its alert has been sent. Choose Mark as Read to flag it as read in your mailbox, Delete Voicemail to remove it from your mailbox, or Do Nothing to leave it unread.
   Send to	Where alerts are delivered. Choose User Email to use the address on your profile, or Custom Email to send them elsewhere and enter the address in the Custom Email Address field.

4. Click Save.

Caution

Delete Voicemail erases the recording from your mailbox as soon as the alert goes out. If you pair it with Send Email Notifications without Attachment, no copy is kept anywhere and the message is gone for good. Pick Send Email Notifications with Attachment if you want the mailbox cleared but still need the audio.

Choose what plays before a message

You can have the system announce details about each message before it plays the recording itself.

1. Sign in to the Cloud Voice App and open Preferences > Voicemail.
2. Select the checkbox for each detail you want announced first:
   • Play Date and Time: Announce when the message was received. With this on, use Time Display Format to pick a 12-hour or 24-hour clock for the announcement.
   • Play Caller ID: Announce the caller’s ID information.
   • Play Message Duration: Announce how long the recording is.
3. Click Save.

Change your greetings

Choose what callers hear when they reach your mailbox.

Tip

You can play the built-in system greeting or one you record or upload yourself.

1. Sign in to the Cloud Voice App and open Preferences > Voicemail.
2. In the Voicemail Greeting section, set your greetings:
   • Default Greeting: Pick a greeting from the Default Greeting drop-down. This one plays whenever the active presence has no greeting of its own.
   • Presence Greetings: For each presence, pick an existing greeting or create a new one from its drop-down. The matching greeting plays based on your current extension presence.
3. Click Save.