Set Up a Speed Dial Prefix

Speed dial lets people reach a saved number by dialing a short code. Because those codes could otherwise clash with extension numbers, users dial them behind a prefix. The prefix tells Cloud Voice to treat what follows as a speed dial code rather than an extension. Follow the steps below to set the prefix for your system.

Set the prefix

1. Sign in to the Cloud Voice management portal and open Call Features > Speed Dial.

2. Select Prefix.

3. In the Speed Dial Prefix field, type the prefix you want to use.

   Note

   • Use only digits and the special characters * and #.
   • The prefix can be no longer than 7 characters.

   The prefix defaults to *89.

4. Click Save, then Apply to activate the change.

   Caution

   The prefix applies to everyone on the system. If you change a prefix that people are already using, their old speed dial habit stops working the moment you click Apply, and they must dial the new prefix instead. Let users know before you change it.

Tip

To turn the speed dial prefix off, go to Call Features > Feature Code > Speed Dial > Speed Dial Prefix.