Customize CDR Download Settings

A call detail record (CDR) is the log entry the system writes for every call, listing who called, who answered, when, and for how long. When you download CDR by hand from the Cloud Voice portal, the record list is exported as a CSV (comma-separated values) file unless you tell the system otherwise.

Download Settings let you decide, one time, exactly how much detail to include, which file type to produce, how call durations are shown, and which columns end up in the file. You would set these when the default CSV export does not give you the layout or detail you need, for example when you want a printable PDF or only a few columns.

Note

These settings control how CDR is exported to a file. They do not change the call records the system keeps, so you can adjust them as often as you like without affecting your data.

Adjust your download preferences

1. Sign in to the Cloud Voice portal and open Reports and Recordings > CDR.

2. Open the CDR (Advanced) tab, click the Download CDR drop-down, and choose Download Settings.

   

3. In the dialog that appears, set your preferences.

   

   Each option controls a different part of the export:

   Setting	What it does
   Range	Chooses how much of the record data to include: Only List, Only Call Leg Data, List & Call Legs Data, or List, Call Legs, and Timeline Data.
   File Format	Sets the file type produced by the download: CSV, XLS, PDF, or HTML.
   Duration Format	Sets how every duration field is displayed, either Display in Second (s) or Display as HH:MM:SS (hours, minutes, seconds).
   Fields to Export	Determines the columns included: Download All Fields, or Download Selected Fields to pick specific columns.

   Note

   The Range option decides how much of each record goes into the file. Only List exports just the summary row for each call. The call leg options add the individual segments of a call: a call leg is one part of the call’s path, such as the leg that reaches an automated menu and the leg that rings an extension. List, Call Legs, and Timeline Data also adds a step-by-step timeline of what happened during the call. The more you include, the larger and more detailed the file.

   Tip

   Pick the file format that matches what you will do with the file. CSV and XLS open in spreadsheet apps and are best when you want to sort, filter, or run calculations on the data. PDF and HTML produce a fixed, ready-to-read report that is easier to share or print. CSV is the default and a safe choice if you are unsure.

   Tip

   Leave Fields to Export on Download All Fields when you are not sure what you need. Switch to Download Selected Fields when you only want a few columns (for example, caller, time, and duration) to keep the file small and easy to read.

4. Click Save.

Your choices are saved and applied to every future manual download until you change them here again.

Next step

Download CDR from the Cloud Voice Portal.