Set up Extension Visibility

Out of the box, everyone in your organization can see every department or the default extension group in the Cloud Voice App, depending on whether organization management is turned on. When you need to hide certain extensions, departments, or groups from some users, create extension visibility rules to control exactly who sees what.

Create a visibility rule

1. In the Cloud Voice portal, go to Extension and Trunk > Client Permission > Extension Visibility.

   The page opens with the built-in default rule already in place.

   

2. Click Add rule.

3. Define the rule using the fields below, then click Save.

   

   Tip

   Read every rule as two halves: the Extension / Extension Group / Organization field sets who the rule applies to, and Objects sets what those users are allowed or blocked from seeing. Keeping the who and the what straight is the easiest way to avoid building a rule that hides the wrong people’s contacts.

   Field	What it controls
   Extension / Extension Group / Organization	The users the rule applies to. Use the edit icon to choose either All extensions or Specific extensions and extension groups/departments.
   Permission Type	Whether the rule grants or blocks visibility. Choose Allow view to let the selected users see the objects in the rule, or Disallow view to hide those objects from them.
   Objects	The extensions, groups, or departments the rule covers. Use the edit icon to pick from All extensions and extension groups/departments, Groups/Departments that the extension belongs to, Selected extensions and groups/departments, or Specific extensions and extension groups/departments.

   Note

   Selecting a department automatically includes its sub-departments. Review your selection carefully before saving.

Order your rules

Rules are evaluated from the top of the list downward. When two rules disagree about the same extension, the one higher in the list wins.

To reposition a rule, use the move-to-top, move-up, more, or move-to-bottom controls on that row.

Caution

Because higher rules override lower ones, confirm the order matches the outcome you intend whenever you add or edit a rule.

Result

In the Cloud Voice App, each user sees only the extensions, groups, and departments your rules make visible to them.

Caution

Hiding an extension also blocks calling it: users cannot place calls to extensions they are not permitted to see. Keep this in mind if you only meant to declutter someone’s contact list.