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Cloud Voice Documentation

Allow Users to Force Drop Extensions' Calls

Call Force Drop lets you nominate specific extensions that are permitted to hang up another extension’s active call on demand. An authorized user triggers the action by dialing a feature code, which is useful when a call needs to be cleared immediately, for example to free a line or interrupt a stuck session.

Turn on Call Force Drop

Section titled “Turn on Call Force Drop”

  1. Sign in to the Cloud Voice management portal and open Call Features > Feature Code.

  2. Find the Force Drop section and configure the two settings.

    Force Drop settings showing the feature code and the extension permission list

    • Call Force Drop: Keep the default feature code *54, or replace it with a code that suits your dial plan. A feature code is a short dial string (starting with * or #) that triggers a PBX action instead of placing a call.
    • Call Force Drop Permission: Choose the extensions you want to authorize. Only these extensions can force drop another extension’s call.

  3. Click Save, then Apply to activate your changes.

How authorized users drop a call

Section titled “How authorized users drop a call”

Once the permission is in place, an authorized user has two ways to end a call:

  • Dial the feature code followed by the target extension number to drop that extension’s current call.
  • Dial the feature code on its own to drop the current call on the monitored extension. The monitored extension is the one the user is already watching, for example an extension shown on a Busy Lamp Field (BLF) key or listened in on during call monitoring.

For a step-by-step walkthrough from the user’s side, see Force Drop an Extension’s Call.