Upload a Custom Ringtone

Custom ringtones let you replace the standard incoming ring with an audio file of your choosing. Once uploaded, a ringtone can be assigned as a distinctive tone for the members of an IVR (Interactive Voice Response, an automated phone menu), a call queue, or a ring group. Callers to those destinations then ring through with a recognizable sound on each member’s Cloud Voice App, so staff can tell which line or department a call is coming from before they answer. This page walks through uploading a ringtone file to your system. Assigning it to a call feature is covered in the next-steps links at the bottom.

Before you begin

• Confirm your PBX (Private Branch Exchange, the phone system) server is running firmware 84.20.0.21 or newer. Custom ringtones are not available on older firmware.
• Have an audio file ready that meets these requirements. The system enforces both, so a file in another format or larger than 4 MB is rejected at upload:
  • Format: .wav or .mp3.
  • Size: 4 MB maximum.

Tip

If your file is in another format, use the audio file conversion tools (WavePad or the online G711 File Converter) to produce a supported .wav or .mp3 before uploading.

Note

For the best playback quality on incoming calls, keep the file under 1 MB. Larger files still upload, but the recommendation improves how the tone sounds to the listener.

How many ringtones you can store

The number of custom ringtones your system can hold depends on its maximum extension capacity (N, the largest number of extensions the system supports):

Maximum number of extensions (N)	N ≤ 50	50 < N ≤ 200	N > 200
Maximum custom ringtones	64	128	128

Caution

This is a hard limit. Once your system has reached the maximum number of custom ringtones for its size, further uploads will not succeed until you are back within the limit. Remove ringtones you no longer use before adding new ones.

Upload the ringtone

1. Sign in to the PBX web portal and open PBX Settings > Voice Prompt > Custom Ringtone.

2. Click Upload.

3. In the dialog that appears, click Browse, choose the audio file from your computer, then click Upload.

   

The file now appears in the list on the Custom Ringtone page and is ready to assign.

Next steps

With the ringtone uploaded, assign it to a call feature to turn on distinctive ringing for that destination’s members in the Cloud Voice App:

• Set Distinctive Ringtones for Queue Calls
• Set Distinctive Ringtones for Ring Group Calls
• Set Distinctive Ringtones for IVR Calls