Extension Call Accounting Details Report

The Extension Call Accounting Details report itemizes the charge for each outbound call an extension makes over a given trunk (the connection that carries calls to and from the phone network). Use it when you need line-by-line billing detail rather than a summary. This page explains how to open the report and what each figure represents.

Tip

Reviewing this report on a regular schedule, or having it emailed to you automatically, helps you spot unusually expensive or unexpected calls early. A sudden jump in cost is a common early sign of toll fraud or misused resources.

Prerequisites

At least one call rate rule must already be in place, since the report prices calls against the rates you define.

Caution

The Amount column is calculated from your call rate rules. If an outbound route or trunk has no matching rule, its calls cannot be costed, so confirm your rules cover every route you want to bill before you rely on the totals here.

Open the report

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and go to Reports and Recordings > Call Reports.

2. Open the Default Reports tab.

   

   Note

   From Cloud Voice firmware 84.21.0.117 onward, the CDR (Call Detail Record) module stores call data in a redesigned structure that presents details more clearly. Earlier CDRs and the report data built from them are purged gradually according to your CDR Auto Cleanup setting. While both sets coexist, they are kept apart: newer data appears on the Default Reports tab, and pre-upgrade data on the Call Reports (Legacy) tab.

   The instructions here apply to data recorded on 84.21.0.117 or later. To review data from before the upgrade, work from the Call Reports (Legacy) tab instead.

3. In the Accounting Reports pane, select Extension Call Accounting Details.

4. Define what the report should include.

   

   1. Use the Time field to set the date and time range the report covers.
   2. Narrow the results by extension, extension group, organization, PIN (Personal Identification Number) code, or trunk.

   Entries matching your filters load on the page.

   

Adjust the columns

Reshape the table so the figures you track stay in view.

• Show or hide columns: Select the filter icon, then choose which columns to display.

  

• Pin a column: Select the drag handle beside a field and move it to Left (Freeze Column) or Right (Freeze Column).

  

• Reorder columns: Select the drag handle beside a field and drop it in the position you want.

  

Save, schedule, or download

When the report is set up the way you like, keep it for reuse, have it emailed automatically, or export a copy.

Save to My Reports

Store the report in your My Reports list so you can reopen it without rebuilding the filters.

1. At the bottom of the page, select Add to My Reports.
2. Enter a name that identifies the report, and tweak the filters or metrics if needed.
3. Select Save.

Schedule automatic delivery

Have the report emailed on a recurring basis.

1. At the bottom of the page, select Add to Scheduled Reports.
2. Complete the remaining fields as described in Schedule call reports.

Download a copy

Export the report to your computer for offline review or further analysis.

1. Optional: Select the settings icon to change how the file is exported, then save your changes:
   • File Format: Export as CSV, XLS, HTML, or PDF.
   • Duration Format: Show every duration field either Display in Second (s) or Display as HH:MM:SS.
   • Export Fields: Include All fields or only the Selected ones.
2. Select Download.

Report details

Each row describes a single outbound call. The columns are:

Metric	Description
Time	When the outbound call was placed.
Call To	The number that was dialed.
PIN Code	The PIN entered to place the call through a restricted outbound route.
Talk Duration	The elapsed time from when the call was answered until it ended.
Amount	The charge for the call.