Reset the System on Web Interface

A factory reset from the web portal lets you wipe some or all of your Cloud Voice configuration and data without physical access to the system. This page walks through what each reset option clears, how to run the reset, and how to bring the system back online afterward.

Note

Resetting does not change the domain name assigned to your Cloud Voice system, but it does deactivate the PBX (Private Branch Exchange, the phone system itself). Contact IZT to bring the system back online once the reset finishes.

Before you begin

• Confirm that no calls are in progress. Any active call is dropped the moment the reset starts.
• Create an on-demand backup of your PBX configuration first so you can restore it if needed.

Reset the system

1. Log in to the Cloud Voice Dashboard at https://voice.izt.cloud and click Login to open your phone system’s management portal with full administrator access. Go to Maintenance > Reset.

2. Choose the configuration and data you want to remove. You can combine options, or use Reset All to clear everything at once.

   Option	What it clears
   Reset All	Every configuration and all data on the PBX.
   Reset CDR, Call Reports and Recording Files	All call logs, call reports, and recording files held on the PBX local disk. CDR stands for Call Detail Record, the per-call log entry the system keeps.
   Reset Backup Files	All backup files.
   Reset Prompts	Custom prompts.
   Reset Company Contacts	Company contacts, phonebooks, and Caller ID match settings.
   Reset Other System Configurations	All logs and configurations except CDR, call reports, recording files, backup files, prompts, and contacts.

   Caution

   Regardless of whether Reset Prompts is selected, the system prompts, music on hold, and the preference settings for every prompt are always cleared.

3. Click Factory Reset. A Factory Reset dialog box opens.

   Danger

   A factory reset is permanent. The data you selected is erased and cannot be recovered, which is why you should take a backup first. While the reset runs, and until the system is brought back online, the PBX cannot place or receive any calls, including emergency (E911) calls.

4. Complete the dialog box as follows.

   

   1. Click to record the Activation Link and Activation Code.

      Caution

      Save both values now. IZT needs this new activation link and activation code to bring your phone system back online after the reset.

   2. Drag the slider to confirm the operation.

   3. Click Yes.

Result

The reset takes a few minutes to complete. When it finishes, the current web page reports that the PBX is no longer activated.

What to do next

Contact IZT with the activation link and activation code you saved. IZT re-provisions your Cloud Voice system and brings it back online.