Stop Rejected Calls from Ringing Other Endpoints

A single extension can be registered on more than one endpoint at the same time. An endpoint is any device or app signed in to that extension, for example a desk phone, the Cloud Voice App on a computer, and the Cloud Voice App on a phone all using the same extension number.

By default, when an extension is registered on several endpoints and the user rejects an incoming call on one of them, the call keeps ringing every other endpoint until someone answers or the call times out. This procedure changes that behavior so that a rejection on any single device silences all of the user’s endpoints at once. Enable this when a user wants a “no” on one device to mean “no” everywhere.

Note

This is set per extension, not system-wide. You repeat these steps for each extension that should behave this way. It only has a visible effect when the extension is signed in on more than one endpoint; on a single-endpoint extension there is nothing else to silence.

Enable all-reject mode

1. Sign in to the Cloud Voice management portal and go to Extension and Trunk > Extension, then open the extension you want to change for editing.

2. Select the Features tab.

3. Under the Call section, tick All Reject Mode for Endpoints.

   

   Tip

   This checkbox is off by default. If you cannot find it, confirm you are on the Features tab and looking in the Call section rather than Presence or Voicemail.

4. Click Save.

What happens next

Once this setting is on, a rejection on any of the user’s devices immediately stops the remaining endpoints from ringing. The call is then handled by the extension’s When Busy destination, which you configure at Extension and Trunk > Extension > Presence > Call Forwarding.

Caution

Because a rejected call is forwarded to the When Busy destination, check that this destination is set the way the user expects (for example, to voicemail) before relying on all-reject mode. If it is not configured intentionally, the caller may land somewhere the user did not plan for.