Extension Call Accounting Report

The Extension Call Accounting report summarizes the charges for outbound calls that extensions place over your trunks, so you can see at a glance how much calling is costing you. View the totals for everyone, or narrow the results down to individual extensions, extension groups, or entire organizations. This page walks you through opening the report and explains each metric it shows.

Before you begin

At least one call rate rule must be in place. Only outbound calls matched by a rate rule are counted in this report.

Open the report

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and go to Reports and Recordings > Call Reports.

2. Open the Extension Call Accounting report.

   a. Select the Default Reports tab.

   

   Note

   Starting in platform version 84.21.0.117, the CDR (Call Detail Record) module was rebuilt around a new data structure that produces clearer call reports with more detail. While the platform gradually removes older CDRs and their associated report data (governed by your CDR Auto Cleanup setting), new and historical records are kept apart: recent data lives on the Default Reports tab, and older data remains on the Call Reports (Legacy) tab. The steps below cover the newer data on the Default Reports tab. To review historical data instead, open the Call Reports (Legacy) tab.

   b. In the Accounting Reports pane, click Extension Call Accounting.

3. Choose what the report should include.

   

   a. Use the Time field to set the date range the report covers.

   b. Filter the data by one or more extensions, extension groups, organizations, or by trunk.

   Note

   • Filtering by extension group excludes calls from unknown sources (rows whose Extension column reads Other).
   • Filtering by organization includes the selected organization together with its subordinate departments, but still excludes calls from unknown sources (rows whose Extension column reads Other).

   The report matching your filters appears on the page.

   

   Tip

   Switch between dimensions at any time to see the same data broken down in different ways.

   

4. (Optional) Tailor the columns so the report highlights the indicators you care about:

   • Choose which columns appear: click the columns icon and select the fields to show.

     

   • Freeze a column: grab the drag handle next to a field and drop it onto Left (Freeze Column) or Right (Freeze Column).

     

   • Reorder columns: grab the drag handle next to a field and move it to the position you want.

     

5. (Optional) Keep the report for later, or have it emailed on a schedule:

   • Add to My Reports: save the report for quick access.

     1. At the bottom of the page, click Add to My Reports.
     2. Give the report a name you’ll recognize, and adjust the filters or metrics if needed.
     3. Click Save.

   • Add to Scheduled Reports: deliver the report by email automatically.

     1. At the bottom of the page, click Add to Scheduled Reports.
     2. Finish the remaining settings as described in Schedule call reports.

   • Download the report: export a copy to your computer for offline review or further analysis.

     

     1. (Optional) Click the settings icon to adjust how the export is generated, then save your changes:
        • File Format: choose the download format, CSV, XLS, HTML, or PDF.
        • Duration Format: choose how every duration field is shown, Display in Second (s) or Display as HH:MM:SS.
        • Export Fields: export All fields or only the Selected ones.
     2. Click Download.

What each metric means

Metric	Description
Total Calls	The number of outbound calls placed that a call rate rule applied to.
Total Talk Time	The combined time between calls being answered and calls ending.
AVG Talk Time	The average time between a call being answered and ending.
Amount	The cost of the calls.