Delete Scheduled Wake-up Calls

When a guest no longer needs a wake-up call, the reservation can be cleared in a few ways. Your front desk can remove scheduled calls from the Cloud Voice App (Desktop or Web), and guests can also cancel their own wake-up calls straight from the in-room phone without calling the front desk.

Delete wake-up calls from the Wake-up Service panel

Use the dedicated Wake-up Service panel when you want to clear scheduled calls for one or several guests at the same time.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Wake-up Service > Wake-Up Task.

2. Filter the list down to the room or rooms belonging to the guest you want.

   

   Tip

   Filter to the exact room first. The task list can hold entries for many guests at once, so narrowing the view before you select anything makes it far less likely you delete another guest’s alarm by mistake.

3. Tick the checkbox for each task you want to remove, click Delete, then confirm with OK.

   

   Caution

   Deleting a task takes effect immediately and there is no undo. The guest will not be woken at that time. Double-check the room number and wake-up time before you confirm. To bring a deleted call back, you have to schedule it again from scratch.

Delete wake-up calls from the Room Panel

The Room Panel is the quickest route when you only need to adjust a single guest’s room.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Room Panel.

2. In the top-right corner of the room’s tile, click the wake-up icon .

   

   Note

   This side panel shows only the wake-up calls for the one room you clicked, which is why the Room Panel is handy for a single guest. To clear alarms for several rooms in one pass, use the Wake-up Service panel above instead.

3. In the panel that opens on the right, tick the checkbox for each task you want to remove, click Delete, then confirm with OK.

   

Let guests delete wake-up calls from the room phone

Guests can cancel their own wake-up calls by dialing the wake-up number and following the spoken menu. This takes load off the front desk. To make it available, ask your hotel manager for the wake-up number, then share it with guests along with the steps below.

Note

The wake-up number is set by your hotel manager, so the exact digits vary by property. Confirm the current number before passing it to guests.

Dialing the wake-up number connects the guest to an IVR (Interactive Voice Response, an automated menu the guest navigates by pressing keypad digits). Those key presses are sent as DTMF (dual-tone multi-frequency, the tones a phone makes when you press a key), so the guest just listens and presses the number the recording asks for.

After dialing the wake-up number, the guest hears the main menu:

“Please choose your operation. Press 1 to add wake-up calls. Press 2 to query wake-up calls. Press 3 to delete wake-up calls. Press 0 to delete all wake-up calls. Press # to exit.”

Delete one or more wake-up calls

1. Dial the wake-up number from the room phone to reach the main menu.

2. Press 3. The system lists the scheduled calls and prompts:

   “You have {number} wake-up calls. First {wakeup_time}… Please enter the number of the wakeup call you want to delete. Or, Press 0 to delete all wakeup calls. Press * to cancel.”

3. Enter the number of the wake-up call to remove. The system confirms with “Operate Successfully.”

4. Hang up, or repeat steps 2 and 3 to delete another wake-up call.

Note

At the prompt in step 3, pressing * cancels without deleting anything, and pressing 0 jumps to deleting every scheduled call for that room (see the next section).

Delete all wake-up calls

1. Dial the wake-up number from the room phone to reach the main menu.

2. Press 0. The system prompts:

   “Press 1 to delete all wake-up calls. Or, Press * to cancel.”

3. Press 1 to confirm. The system responds with “Operate Successfully.”

4. Hang up.

Caution

Pressing 0 and then 1 removes every wake-up call scheduled for that room, not just the next one, and it cannot be undone. If the guest only wants to cancel a single alarm, use “Delete one or more wake-up calls” above instead. Press * at the confirmation prompt to back out.