Move Rooms

When a guest asks to switch rooms, front-desk staff can reassign the stay in a few steps from the Room Panel, keeping the guest’s charges intact.

Restrictions

A single guest can be moved across at most 10 rooms.

Caution

The 10-room limit counts every move made during one stay, not just the guest’s current room. Once a guest reaches 10 moves, the system will not let you reassign them again, so avoid unnecessary transfers.

Move a guest to a new room

1. Sign in to the Cloud Voice App (Desktop or Web) and open Hotel Management > Room Panel.

   Note

   The Room Panel is the front-desk grid that shows every room and its current status (checked in, vacant, and so on). It is the starting point for check-ins, check-outs, and room moves.

2. Select the room the guest is currently checked into, then click the move-room icon .

   

3. In the dialog that appears, set up the transfer:

   

   1. From the Change Room To drop-down, choose the guest’s new room.

   2. Under Other Charges, click Add to record any charges for the room the guest is leaving.

      Note

      These charges follow the guest and are applied to the new room.

   3. Click Save.

   Tip

   Add any outstanding charges from the current room before you click Save. The old stay record closes as soon as the move completes, so recording them now keeps them on the guest’s final bill.

Result

• The guest is reassigned to the new room.

• The previous stay is closed out and labeled Room Change in the stay history, while a fresh stay record for the new room is opened and labeled Check In.