Schedule Wake-up Calls

Wake-up calls let the hotel ring a guest room at a set time and play a recorded message. Front-desk staff can create these alarms from the Cloud Voice App, and guests can also set their own directly from the room phone. This page covers all three approaches.

Note

Each guest room can hold as many as 23 pending wake-up calls at a time.

Set a wake-up call from the Wake-up Service panel

The Wake-up Service panel is built specifically for managing alarm calls, so it works well when you need to program the same wake-up for several rooms in one pass.

1. Sign in to the Cloud Voice App and open Hotel Management > Wake-up Service.

2. On the Wake-Up Task tab, click Add in the top-left corner.

3. Fill in the task details.

   

   Setting	Description
   Extension / Extension Group	Choose the guest room or rooms that should receive the wake-up call.
   Wake-up Type	Set how often the call repeats: Once, At Daily, Week, or Month.
   Wake-Up Time	Pick the time the call should be placed.
   Snooze	Decide how many times the call retries when the guest does not answer, and how long to wait between attempts.
   Voice Prompt	Choose the recording the guest hears after answering.
   Ring Timeout (s)	Set how long the call rings before giving up, in seconds. Accepted range is 5 to 300.
   Failover Destination	Choose where an unanswered call is routed: Hang Up, Extension, or Ring Group.
   Remark	Add any notes you want to keep with the task.

4. Click Save.

Note

The recordings offered under Voice Prompt come from the hotel manager’s custom prompt library, found at PBX Settings > Voice Prompt > Custom Prompt.

The new task appears in the list once saved.

When the scheduled time arrives, the system dials the room phone, plays the selected prompt after the guest picks up, and then ends the call.

Caution

A red dot badge flags any wake-up call that could not be completed.

Open the Wake-Up Logs page to see why the call failed.

Set a wake-up call from the Room Panel

The Room Panel lays out every guest room visually, which makes it convenient for adding an alarm to a single occupied room or to a group of them.

1. Sign in to the Cloud Voice App and open Hotel Management > Room Panel.

2. Open the wake-up settings for the rooms you want.

   For a single room

   On a checked-in room, click the wake-up icon in its top-right corner.

   

   For several rooms

   1. Click Bulk Management in the top-left corner.

      

   2. Select the checkboxes of the checked-in rooms, then click Add Wake-Up.

      

3. In the window that opens, enter the wake-up details and save.

   

   Setting	Description
   Wake-up Type	Set how often the call repeats: Once, At Daily, Week, or Month.
   Wake-Up Time	Pick the time the call should be placed.
   Snooze	Decide how many times the call retries when the guest does not answer, and how long to wait between attempts.
   Voice Prompt	Choose the recording the guest hears after answering.
   Ring Timeout (s)	Set how long the call rings before giving up, in seconds. Accepted range is 5 to 300.
   Failover Destination	Choose where an unanswered call is routed: Hang Up, Extension, or Ring Group.
   Remark	Add any notes you want to keep with the task.

Note

The recordings offered under Voice Prompt come from the hotel manager’s custom prompt library, found at PBX Settings > Voice Prompt > Custom Prompt.

The scheduled call is added to the list.

At the scheduled time the system dials the room phone, plays the selected prompt after the guest answers, and then hangs up.

Caution

A red dot badge flags any wake-up call that could not be completed.

Open the Wake-Up Logs page to see why the call failed.

Let guests set their own wake-up call from the room phone

Guests can program a wake-up call themselves without calling the front desk. Ask the hotel manager for the wake-up number, share it with guests, and let them follow the voice menu.

The steps below walk through setting an alarm for 6:00 AM tomorrow from a room phone.

Tip

The same wake-up number doubles as a self-service menu. From the room phone a guest can press 2 to hear their scheduled calls, 3 to delete one, or 0 to clear them all, so they can adjust an alarm without calling the front desk.

1. Dial the wake-up number. The system announces: “Please choose your operation. Press 1 to add wake-up calls. Press 2 to query wake-up calls. Press 3 to delete wake-up calls. Press 0 to delete all wake-up calls. Press # to exit.”
2. Press 1 to add a call. The system announces: “Please choose the date for your wake-up call. Press 1 to choose today. Press 2 to choose tomorrow. Press 3 to set custom date.”
3. Press 2 to schedule the call for tomorrow. The system announces: “Please enter your wake-up call time in a 24-hour format. For example, 1400 means 2:00 PM.”
4. Press 0600 to set the time to 6:00 AM. The system confirms: “Operate Successfully. Your wake-up call is set for {wakeup_time}.”
5. Hang up, or repeat steps 2 through 4 to add another wake-up call.