Hang up a Call

From the Operator Panel you can terminate a call at any time, whether it is your own conversation or an active call belonging to a member of your extension group.

When to use this

Ending another party’s call is handy during a conference call. If you need to remove someone from the conference, hanging up their call drops that participant from the conversation immediately.

Note

The steps below work the same way whether you are ending your own call or a group member’s call. The only difference is that ending someone else’s call requires an extra permission (see below).

Before you begin

To end an active call for a member of your extension group, your account needs the Pick up or hang up other extensions’ calls permission. Ending your own calls requires no special permission.

Caution

Without the Pick up or hang up other extensions’ calls permission, the Hang Up option acts only on your own calls. If you expect to disconnect other extensions but cannot, ask your administrator to grant this permission.

Hang up a call

1. Open either the Inbound & Internal Calls panel or the Outbound Calls panel, then move your pointer over the call you want to end.

   Note

   The Inbound & Internal Calls panel lists calls coming into the system and calls between internal extensions. The Outbound Calls panel lists calls placed out to external numbers. Hovering over a call reveals its controls.

2. Right-click the call and choose Hang Up.

   

   Caution

   Hanging up disconnects the call the moment you confirm, and the other party gets no warning. During a conference this removes that person from the conversation, so double-check you have selected the correct call before continuing.

3. Confirm by clicking OK in the dialog that appears.

The system ends the call right away.

Danger

Never hang up a call that is connected to emergency services (such as 911). Cutting off an active emergency call could leave someone unable to reach help.