Leave a voicemail message

The Operator Panel is the call-handling console inside the Cloud Voice App, used by receptionists and operators to see who is on a call and to route calls quickly. From this panel you can record a message and deliver it straight to a mailbox, without waiting for the person to pick up. You can address the message to a single extension user (one internal person’s phone line) or to a voicemail group (a shared mailbox that several people can check).

Note

The message goes directly to the mailbox. It does not ring the person’s phone or interrupt them, so it is a good way to pass along information when you do not need to talk live.

Tip

Decide what you want to say before you start. The call window begins the recording as soon as it connects, so a few seconds of planning keeps the message clear and short.

Send a voicemail to an extension user

1. In the Extension panel, move your pointer over the extension user you want to reach.

2. Right-click the user and choose Leave a Voicemail. A call window opens where you can speak your message.

3. Hang up when you have finished recording.

   Note

   Hanging up ends the recording and saves it to that user’s mailbox. To fix a mistake, record and leave another voicemail the same way.

Send a voicemail to a voicemail group

A voicemail group is a single shared mailbox tied to more than one extension, so any member of the group can listen to the message. Use this when the note should reach a team (for example, sales or support) rather than one person.

1. In the Group Voicemail panel, move your pointer over the group you want to reach.

2. Right-click the group and choose Leave a Voicemail. A call window opens where you can speak your message.

3. Hang up when you have finished recording.

   Note

   The message lands in the shared group mailbox, so treat it as something every member of the group may hear.