Place a Call to a Group Member

The Operator Panel lets you reach a group member in seconds, without leaving the console or dialing a number by hand. This topic walks through starting that call.

Procedure

1. In the Extension panel, move your pointer over the group member you want to reach.

   Note

   The Extension panel is the list of extensions shown on the Operator Panel. Group members appear here, so you do not need to know or type their extension number to call them.

2. Double-click that member.

   A call window opens, giving you the controls you need to handle the conversation once it connects.

Tip

For details on working within an active call, see the call management overview in the Cloud Voice App documentation.