Schedule Automatic Directory Synchronization

Active Directory (AD) is Microsoft’s directory service, the system that stores your organization’s user accounts and contact details. Cloud Voice can pull that information in on a recurring schedule so its directory stays aligned with AD without anyone updating contacts by hand.

Out of the box, Cloud Voice runs one synchronization every day at 00:30 local time. If that timing doesn’t suit your organization, you can change how often the sync runs and the time it starts. This page covers adjusting that schedule.

Note

You only need to change these settings if the default 00:30 daily sync does not work for you. If you leave them alone, Cloud Voice keeps running the daily sync automatically.

Set the synchronization schedule

1. Sign in to the Cloud Voice management portal and open Integrations > Collaboration.
2. In the Basic section, pick how frequently the sync should run and the local time it should start:

   • Daily runs the sync once every day at the time you set. For instance, you might have it pull updates at 23:59 each night.

     

   • Weekly runs the sync only on the day or days you select, at the time you set. For instance, you might schedule it for 23:59 every Saturday.

     

3. Click Save.

Tip

Choose a window outside business hours or on the weekend so the sync doesn’t compete with peak call activity.

Result

From now on, Cloud Voice syncs directory data from Active Directory automatically according to the schedule you defined.

Caution

Synchronization runs on your schedule, not continuously. Changes made in Active Directory (a new hire, a removed account, an updated phone number) will not appear in Cloud Voice until the next scheduled run. If you need a change reflected right away, run a manual synchronization instead of waiting.