Data Connector Integration Overview

Data Connector pushes call and system data from your Cloud Voice PBX into an external SQL (Structured Query Language) database. Once the data lands there, you can point business intelligence (BI) platforms, accounting software, or your own applications at the database to build reports, dashboards, and analytics on top of your phone system activity.

Requirements

Component	Requirement
Cloud Voice PBX	Firmware version 84.23.0.83 or later.
Third-party database	PostgreSQL, MySQL, or Microsoft SQL.

Caution

Data Connector only appears on PBX firmware 84.23.0.83 or newer. If you don’t see it in the admin console, check the firmware version before troubleshooting anything else, and update to a supported release first.

What data can be synchronized

Data Connector can replicate the following categories of PBX data to your database.

Data	What gets synchronized
CDR	Call detail records, including the CDR list, individual call legs, and timeline entries.
Recording logs	Metadata for call recordings.
System metrics	The live metrics shown on the Dashboard (see the list below).
Call notes	Call dispositions and any remarks added to calls.
Report data	The underlying data behind your call reports.
AI Summary & AI Transcription	AI-generated call summaries and transcriptions.

Note

Only recording logs are synchronized. The recording audio files themselves stay on the PBX and are not copied to the database.

The following Dashboard system metrics are included when you sync system data:

• Active Calls
• CPU Utilization
• Memory Usage
• Local Storage Usage
• Registered Extensions
• SIP Trunks Available
• Cloud Voice App logins

Note

System metrics are point-in-time values. Each sync captures whatever the metric reads at the moment synchronization runs.

How to set it up

Getting Data Connector running takes only a few steps: supply the connection details for your database and choose which data to sync and how often. For the full walkthrough, see Connect Cloud Voice to an SQL Database Using Data Connector.

Tip

After your data is flowing into the database, you can hook it up to a visualization or reporting tool. Step-by-step guides are available for two popular platforms: Import PBX Data from a Database into Grafana and Import PBX Data from a Database into Power BI.