Schedule Automatic Directory Synchronization

Out of the box, Cloud Voice runs a directory synchronization with Microsoft Entra ID once a day at 00:30. If that timing does not suit your organization, you can move the automatic sync to a window that works better for you, such as overnight or on the weekend.

Set the synchronization schedule

1. Sign in to the Cloud Voice management portal and open Integrations > Collaboration.

2. Under the Basic section, choose how often the sync should run and the time it should start.

   Tip

   Pick a time outside business hours, such as late evening or a weekend, so the sync runs while call and portal activity is low.

   • Daily: Cloud Voice syncs once each day at the local time you pick. For example, you could have it run every day at 23:59.

     

   • Weekly: Cloud Voice syncs at the chosen local time only on the days you select. For example, you could have it run at 23:59 every Saturday.

     

3. Select Save.

What happens next

Cloud Voice now runs the synchronization automatically according to the schedule you defined.

Note

Scheduled syncs are not the only way your directory stays up to date. The integration also triggers additional automatic syncs when changes occur in Microsoft Entra ID:

• When synced users are edited or removed, or a synced group’s name or membership changes, Cloud Voice runs a directory sync within 10 minutes.
• When those same kinds of changes pile up and reach 10 change events, Cloud Voice runs the directory sync right away instead of waiting.